Traditional approaches to healthcare in Canada are being transformed by new care models that address key challenges including a shifting tax base, changing consumer expectations, and the disruptive impacts of new technologies. These new care models offer an opportunity to rethink how health care services are designed and delivered. A key need for healthcare institutions is to better understand and track the experiences of users of these new care models as well as the role played by stakeholders within both informal and formal care contexts. The goal of the proposed research is to support these practitioners by assisting in the co-design and prototyping of care “journey” management tools that integrate traditional roles and institutions with new digital opportunities. Our main objective is to assist our partners in exploring how patient ‘journey’ tools might address key challenges they face in implementing new models of care, and, in doing so, better understand how the concept and implementation of ‘journeys’ can add value in contexts of complex care.